Action List / Case #172

Fujimac air pump

Customer emailed asking if two Fujimac air pumps can be delivered to Latvia and requesting shipping costs and instructions. Current information lacks exact model/part number confirmation, full delivery address, VAT/EORI or customs details, and payment preference. No shipping quote has been provided yet.

Open·Normal·Unassigned·Waiting on: customer·Review: Fri 10 Apr 14:35·Rec: Waiting
Recommendation
Recommendation - WAITING
Confidence: 85.00%
  • Request missing customer details and then obtain quotes from logistics/fulfilment: 1) Ask customer to confirm exact product/model/part number (and correct spelling) and confirm quantity (2).
  • 2) Request full delivery address in Latvia (street, city, postal code) and contact phone number, plus VAT/EORI if applicable.
  • 3) Ask for preferred delivery timeframe and payment method.
  • 4) Once received, check stock/lead time with warehouse and obtain shipping options and costs, then reply with quotes and step-by-step payment/shipping instructions.

Reason: Shipping costs and arrangements cannot be calculated without the recipient address and confirmed product/model; customs, taxes, and available shipment options depend on destination details and product specifics. Waiting for the customer to provide these details is required before getting accurate quotes and proceeding.

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Linked Emails

Fujimac air pump

Janis Mezulis <janismezulis@outlook.com> · 2026-04-03 15:02

Hello! Can you deliver two fujumac air pumps to Latvia? If so, what would be the shipping costs and how do I arrange it? bd607912-1128-41e8-b4cf-bfb049188e3d] P {margin-top:0;margin-bottom:0;} Hello! Can you deliver two fujumac air pumps to Latvia? If so, what would be the shipping costs and how do I arrange it? �PNG  IHDR%�a�}IDATx� \UU��wy��`�xI� MŬ�qJS���4�N����Q� f�YJ4ފ�2�L�o�RNR6����L���A3�4�^����`{<����|k?�Y�z�w����k�Õ��(qӜ�V���@ p�#7�����

Timeline
14:35Recommendation UpdatedRecommendation updated to waiting.
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14:35Assessment RunAction Case assessment completed.
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14:29Email LinkedLinked email #55775.
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14:29CreatedAction Case created from email #55775.
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Context
Opened
2026-04-07 14:29
Action type
general
Source
email #55775
Created from email
Last activity
2026-04-03 15:02
Closed
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