Action List
Persistent follow-up cases created from inbox Action signals, rules, and later workflow review.
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Graham Hurst • BB27PU • Servicing & Maintenance • Hello, I spoke to someone on thursday regarding remedial work to our water treatment facility, however have not received
Customer Graham Hurst (postcode BB27PU) submitted a contact form requesting a quote for remedial work to their water treatment facility and reports not having received a quote after speaking to someone on Thursday. Internal emails show Rob Preston called the customer and told colleagues he had just sent the quote and would be in touch tomorrow; a colleague subsequently asked where the quote was sent. There is a possible site/job match to Lower Intack Barn (BB2 7PU) / Job 58358 but no clear documented quote in the thread.
Fw: Service Due
Customer Katie Jarvis-Grove has chased three times for a confirmed engineer arrival time for Job 63261 (Travers Lodge, LN13 0HG). The appointment is scheduled for 2026-04-08 (tomorrow). Supplier contact (Esther) returned an automatic OOO reply at 2026-04-07 12:32:19 and has not responded to subsequent chases (email #56948 received 2026-04-07 16:15:07). Customer is frustrated and needs an arrival time or a clear alternative before the appointment window; without action there is a high risk of a missed appointment, customer dissatisfaction, and commercial/reputational impact.
MPC Services
Good afternoon John I just tried to call but there was no answer. We are so sorry that you have received another payment reminder, as previously confirmed we have received your cheque, and this has been banked. Over the easter weekend there has been a glitch in the system that automatically sends these out so sorry for any inconvenience caused. Have a lovely afternoon Kind regards MPC Services is a Trading name of Haigh Environmental Company Ltd ______________
RE: New Customer Enquiry - HR9 6QN
Hi Sandra Thank you for your time just now. As discussed, please see attached for the commission and service reports we hold. I will speak with @Shaun Byard<mailto:shaun@mpcservices.co.uk> and work out a plan for the routine maintenance and any remedial works we are able to offer along with associated costs.
RE: Klargester Monitoring: 2 Bents Lane, Sheffield, S6 6GZ
Customer enquiry about Klargester monitoring at 2 Bents Lane, Sheffield. Moniton reported 2G/3G network issues affecting the monitoring software and referenced an additional charge of £262.00 + VAT. Case remains open and requires clarification on the technical issue, remediation plan, and consent for charges.
Float brackets
Good morning, Hope you are well. Can I please have a cost for x 10 float brackets. Kind regards Jayne Murphy GW Pumping Services Ltd Tel: 01132579222 OOH:07542612510 W: www.gwpumps.co.uk<http://www.gwpumps.co.uk/> **Please note my usual working hours Mon / Tues/Weds/Thurs 9:00am to 1:00pm ** v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML
Moneypenny - Hussain
For the attention of Hussain from Hastoe Housing called to pass on a job to you. He advised the drains are overflowing for everyone in the building and this is affecting quite a few residents. Address: 54 Chenies Close, Tunbridge Wells, TN2 5LN I tried to transfer the call however there was no answer. Case reference: 2671452 Please could you call back on 0333 0349932 (Hastoe) or Mr David who is on site 07933 648980 or 07799 863392. Moneypenny Date: 04/04/2026 Time: 10:58 Caller Number: 0333034993
HEC price list download: brett@foxtonconstruction.co.uk
Price list download Email: brett@foxtonconstruction.co.uk When: 2026-04-03 16:18:04 UTC IP: 172.226.183.40 Source page: https://www-mpcservices-co-uk.filesusr.com/html/2c3c9b_448cfad471b7582c3ce4a12edfa3c15d.html PDF URL: https://dev.hec.co.uk/luke/hec/static/price_list_gate/price-list-2026.pdf <http://tracking.hec.co.uk/tracking/unsubscribe?d=uMeURGB_59HeQy5xeEXtb9u8WEo0dBa2rjfwYYHqgHw1wPd6qjFmoY3wpQtvZV34zNVw6hCDVqQJsqQMuibIitQ1> MANAGE NOTIFICATIONS Price list downloadEmail: brett@foxtonconstruction.co.u
Fujimac air pump
Customer emailed asking if two Fujimac air pumps can be delivered to Latvia and requesting shipping costs and instructions. Current information lacks exact model/part number confirmation, full delivery address, VAT/EORI or customs details, and payment preference. No shipping quote has been provided yet.
Fw: Your Outstanding Invoices & book in service
Good afternoon, I hope that you are well. I haven't had a response to the below, requesting the outstanding unpaid invoices. If these are still any unsettled, please may you forward them to me to organise payment. Separately, we would like to book in for our septic tank to be emptied please. Kindly advise a date for this to be done along with providing the quote. Once I have the above quote, I will then raise a PO from my side and send across. Thank you and I look forward to your response. Kind regar
Moneypenny - Kerry
Dear Sophie Kerry from Tardis Environmental called. She is confirming whether you still need the tank emptied tomorrow. They said they would contact you directly via email. For your information they called from the following number 01922 402410. Moneypenny Date: 03/04/2026 Time: 12:27 Caller Number: 01922402410 Please contact Tegan.Frangleton@moneypenny.co.uk if you have any questions about this email This communication was written by Moneypenny. The information it contains is intended solely for
Invoice Summary - SP (PayPal) Invoices
SP (PayPal) Invoices SP (PayPal) Invoices Invoice Number Customer Name Due Date Amount Due SP-8867882-35372 Luke Shephe…
HEC price list download: pspk@btinternet.com
Price list download Email: pspk@btinternet.com When: 2026-04-02 20:21:05 UTC IP: 80.189.105.56 Source page: https://www…
New FujiMAC UK registration
- Name Mohsin Ahmed - Email Rangila@me.com - Address 6 Heron Close Blackburn bb18nu - Purchase Date 02/04/2026 - Serial Number K2412f0076
Moneypenny - Sana
Dear Helen Sana from Barclay Card - Compliance called to speak to someone in regards to PCI compliance that is due for renewal. I tried to transfer, however there was no answer. Please could you call back on 0330 0583940 Could you please advise if this is an unwanted sales call? Moneypenny Date: 02/04/2026 Time: 15:46 Caller Number: 03301538535 Please contact Tegan.Frangleton@moneypenny.co.uk if you have any questions about this email This communication was written by Moneypenny. The information
RE: Payment Request from MPC SERVICES ( UK ) LIMIT
Customer contact Phil Crathorne (Whitemoor Lakes) says they only have a quote and asks for an invoice so their accounts can process payment. System evidence shows Invoice 37507 is recorded as sent and multiple related jobs/sites are linked (Whitemoor Lakes). There is a discrepancy between the customer's statement and the system record that must be resolved so payment can be progressed.
Ref 09507
Customer (Mr Duncan Weekes: duncan.weekes@yahoo.co.uk) requests a service visit for a Tricel UK10 tank during the week commencing 6 April. This is a time-sensitive booking request but the case lacks essential operational details (site address/postcode, site contact number, specific preferred day/time in the requested week, confirmation that the tank will be emptied and accessible, any permit or access instructions, and whether a purchase order or acceptance of cost is provided). No job/quote/invoice is linked yet.