Action List / Case #179

RE: Payment Request from MPC SERVICES ( UK ) LIMIT

Customer contact Phil Crathorne (Whitemoor Lakes) says they only have a quote and asks for an invoice so their accounts can process payment. System evidence shows Invoice 37507 is recorded as sent and multiple related jobs/sites are linked (Whitemoor Lakes). There is a discrepancy between the customer's statement and the system record that must be resolved so payment can be progressed.

Open·High·Unassigned·Waiting on: customer (accounts)·Review: Fri 10 Apr 15:55·Rec: Open

Recommendation

Recommendation - OPEN

Confidence: 0.86%

Verify whether Invoice 37507 was actually delivered to PhilCrathorne@whitemoorlakes.org.uk.
If the invoice was sent, immediately forward a PDF copy and a short confirmation email to Phil (cc accounts) and ask for the expected payment date or remittance advice.
If the invoice was not sent or was sent to the wrong address, reissue or resend Invoice 37507 to the correct accounts address, confirm invoice details (amount, reference 37507, due date), and advise how they can pay.
Record the send action in the case.

Reason: Customer explicitly requests an invoice to enable payment. System shows an invoice reference (37507) marked as sent, creating a delivery/visibility mismatch. Resolving whether the invoice reached the customer's accounts is the critical next step to avoid payment delay and protect cashflow.

Related Context

Company 1Contact 1Invoice 8Job 8Quote 10Site 1

ContactMAILCOW

Phil Crathorne (Whitemoor Lakes) <philcrathorne@whitemoorlakes.org.uk>

Exact from_email match

Seen on emails: 55405

112Open

InvoiceSYNCHROTEAM

Invoice 37507

ACUK LTD Whitemoor Lakes (E1096) · sent

primary body contained invoice reference 37507

Seen on emails: 55405

82Open

JobSYNCHROTEAM

Job 64193

ACUK LTD Whitemoor Lakes (E1096) · Whitemoor Lakes

customer context matched, site context matched, job contact email matched sender

Seen on emails: 55405

80Open

JobSYNCHROTEAM

Job 70849

ACUK LTD Whitemoor Lakes (E1096) · Whitemoor Lakes

customer context matched, site context matched, job contact email matched sender

Seen on emails: 55405

80Open

JobSYNCHROTEAM

Job 70850

ACUK LTD Whitemoor Lakes (E1096) · Whitemoor Lakes

customer context matched, site context matched, job contact email matched sender

Seen on emails: 55405

80Open

JobSYNCHROTEAM

Job 70851

ACUK LTD Whitemoor Lakes (E1096) · Whitemoor Lakes

customer context matched, site context matched, job contact email matched sender

Seen on emails: 55405

80Open

JobSYNCHROTEAM

Job 70852

ACUK LTD Whitemoor Lakes (E1096) · Whitemoor Lakes

customer context matched, site context matched, job contact email matched sender

Seen on emails: 55405

80Open

JobSYNCHROTEAM

Job 70853

ACUK LTD Whitemoor Lakes (E1096) · Whitemoor Lakes

customer context matched, site context matched, job contact email matched sender

Seen on emails: 55405

80Open

JobSYNCHROTEAM

Job 70854

ACUK LTD Whitemoor Lakes (E1096) · Whitemoor Lakes

customer context matched, site context matched, job contact email matched sender

Seen on emails: 55405

80Open

SiteSYNCHROTEAM

Whitemoor Lakes

Exact site contactEmail match

Seen on emails: 55405

80Open

CompanySYNCHROTEAM

ACUK LTD Whitemoor Lakes (E1096)

Exact customer contactEmail match

Seen on emails: 55405

76Open

JobSYNCHROTEAM

Job 66528

ACUK LTD Whitemoor Lakes (E1096)

customer context matched, job contact email matched sender

Seen on emails: 55405

70Open

QuoteSYNCHROTEAM

Quote 7139

ACUK LTD Whitemoor Lakes (E1096) · sent