Ref 09507
Customer (Mr Duncan Weekes: duncan.weekes@yahoo.co.uk) requests a service visit for a Tricel UK10 tank during the week commencing 6 April. This is a time-sensitive booking request but the case lacks essential operational details (site address/postcode, site contact number, specific preferred day/time in the requested week, confirmation that the tank will be emptied and accessible, any permit or access instructions, and whether a purchase order or acceptance of cost is provided). No job/quote/invoice is linked yet.
- Contact Mr Weekes immediately (email and follow-up phone call if no reply within 24 hours) to confirm: 1) site address and postcode;
- 2) site contact name and phone number for the engineer;
- 3) which day in the week commencing 6 April he prefers;
- 4) confirmation the Tricel UK10 tank will be emptied and site will be accessible on that day;
- 5) any access/permit/health-&-safety notes;
Reason: The customer requested a specific week that is imminent. Essential scheduling and safety information is missing, so work cannot be reliably dispatched. Contacting the customer quickly preserves the requested booking window, avoids missed appointments, and ensures the crew have the information needed for a safe, billable visit.
Re: Ref 09507
2026-03-24 12:08:09
Recent related email from same sender/subject context
Re: Ref 09507
2026-03-20 12:54:42
Recent related email from same sender/subject context
Ref 09507
2026-03-19 15:16:27
Recent related email from same sender/subject context
Ref 09507
Hello, Please could I book a service of our Tricel UK10 tank. Can this service be booked in week commencing 6th April as we will have the tank emptied that week Many thanks Mr Weekes Sent from Yahoo Mail for iPhone
Read-only case assistant. It stays within this Action Case, uses linked evidence and reviewed context, and cannot change records or send anything.