ISO

NCL-2026-0003

Three phase pump was delivered and taken to site

Summary

Logged Date
2026-02-09
Owner
Michelle
Party
Stroud - Bushy Beeches
Area
Service
Priority
Standard
Resolved Date
2026-03-30
Signed Off By
MM, LS , RP

Problem

This pump should have been a single phase pump, not three phase.

Investigation And Action

Corrective Action

We have now ordered the correct pump and the site will be reattended and correct pump fitted ASAP

Customer Feedback

N/A

Root Cause

Supplier paperwork from the last pump order was incorrect

Preventative Action

To double check all paperwork and delivery notes. Engineers to double check before leaving the yard if possible. Contact supplier to advise their paperwork was incorrect.

Review Effectiveness

-

Status Update

Use this panel for all status changes. Main edit form does not change status.

Status History
FromToChanged AtByNote
ActionedResolved2026-03-30 16:15:49anonymousSupplier has been contacted to inform them their paperwork being incorrect led to a mistake at our end and a non conformancy on our internal ISO audit
-Actioned2026-02-11 11:24:27anonymous-