Return trip following service - 30/03/2026
System is tripping out main RCD and has gone into high level. Service completed 30/03/2026. Return trip scheduled for 31/03/2026.
Replaced pump on customer approval.
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Intermittent pump/floating-arm failure, likely pump degradation/age.
Implement equipment age/usage tracking to anticipate component replacement and reduce avoidable return visits.
Pump replaced; action for system/Luke to investigate incorporating equipment age into job records.
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| From | To | Changed At | By | Note |
|---|---|---|---|---|
| Initial | Resolved | 2026-05-05 21:11:19 | management review | Transcript summary: Return trip after service at Sutton Farm Barns: primary pump had intermittent float/operation issue; engineer adjusted float but failure recurred next day and pump was replaced at customer's request. Replacement pump fitted after intermittent failure; age-tracking action logged. Root cause check: partial - Technical fault correctly identified and remedied; broader preventative measure (age tracking) requires system work. |
| - | Initial | 2026-03-31 08:46:43 | anonymous | - |