Espais Roca Ltd, LE16 9RF - Shaft Delivered Late
For remedial job 70809 the shaft was delayed due to being lost by the courier (PO007365). Kingspan made aware of this and they dispatched a replacement. Remedial job was delayed. We did recieve the replacement & the lost shaft within a couple of day, advised kingspan they need to collect one of the shafts.
Kingspan dispatched replacement shaft; job completed upon receipt.
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Courier/supplier loss during delivery.
Review stock policy for commonly used items to improve resilience and reduce downtime for critical deliveries.
Replacement received and job completed; stock policy discussion initiated.
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| From | To | Changed At | By | Note |
|---|---|---|---|---|
| Initial | Resolved | 2026-05-05 21:11:19 | management review | Transcript summary: Shaft delivered late (Kingspan) due to courier loss; replacement dispatched and job delayed a short time. Team discussed holding common spare stock to reduce delays on critical items. Replacement shaft received and job completed; stock policy recommendation recorded. Root cause check: partial - Immediate cause is courier failure; broader mitigation (stock) is a strategic decision and needs policy implementation. |
| - | Initial | 2026-04-02 09:03:49 | anonymous | - |