UU Whitegates - Parcel ot delivered by DPD
We sent out 6 parcels with DPD however only 5 were delivered. The parcel was not forwarded to the local deopt and left at Nottingham by DPD. DPD tried to deliver this morning at 7:45am but no one was on site (too early). I have gave John a few options to get the bits delivered and am awaiting a reply.
Resent missing parcel and arranged engineer delivery.
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Courier delivery failure.
Monitor courier performance and maintain contingency plans for critical parts.
Workaround prevented maintenance disruption; courier incident recorded.
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| From | To | Changed At | By | Note |
|---|---|---|---|---|
| Initial | Resolved | 2026-05-05 21:11:19 | management review | Transcript summary: Parcel undelivered by DPD causing missing plate set; issue resolved by sending replacements and arranging engineer delivery to avoid maintenance impact. Resolved by resending part and maintaining engineer support on site. Root cause check: partial - Courier error is direct cause; company-level mitigations (contingencies/monitoring) required to reduce recurrence impact. |
| - | Initial | 2026-04-02 09:08:11 | anonymous | - |