Stonehenge visitor centre STW
Equipment supplied to customer has been not working satisfactorily and initial review indicates that we need to understand their whole site process better
Ensure whole-site assessment and contracts/design involvement during quoting and equipment selection.
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Quotes and equipment selection made without whole-site context and contracts/design input.
Embed design/contract review into quoting process and use Hague Environmental feedback loop.
Process ownership moved under Hague Environmental; monitor for improvements.
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| From | To | Changed At | By | Note |
|---|---|---|---|---|
| Initial | In Review | 2026-05-05 21:11:19 | management review | Transcript summary: Stonehenge visitor centre: supplied equipment not working satisfactorily because quoting occurred without whole-site assessment or contracts involvement; process changed to involve Hague Environmental/design review. Quoting process updated to include design/contract checks; case assigned to Hague Environmental. Root cause check: strong - Change in process ownership/direct involvement was made and is expected to address root cause. |
| - | Initial | 2026-04-07 14:28:52 | anonymous | - |