Project WhatsApp groups
Luke Shepherd not in the install project WhatsApp groups contrary to company process
Add automated reminders tied to the employee register to prompt owners to update project groups and access.
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Lack of onboarding checklist and role-change process to ensure project communications groups are updated.
Maintain an onboarding checklist and role-change procedure to ensure system access and group membership are updated.
User added to groups; action to implement automated reminders logged.
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| From | To | Changed At | By | Note |
|---|---|---|---|---|
| Initial | Resolved | 2026-05-05 21:11:19 | management review | Transcript summary: Project WhatsApp groups missing appropriate managers (Luke not included); agreed need for onboarding checklist and system-triggered reminders when employee records change. Onboarding reminder action logged with system; Luke added to groups. Root cause check: strong - Practical administrative gap identified with clear corrective action (checklist and automation) assigned. |
| - | Initial | 2026-04-13 16:36:22 | anonymous | - |