RW Brickworks - PO007089 - Ordered 2no. 603 NE pumps with 20m of cable however they were supplied with only 10m - suppli
RW Brickworks - PO007089 - Ordered 2no. 603 NE pumps with 20m of cable however they were supplied with only 10m - supplier made aware & they are sending the cables for us to swap.
Supplier made aware and sending replacement cables; team to confirm yard pick/availability and follow up with site contact (Charles). System to review PO wording for clarity.
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Supplier supplied incorrect cable length; potential contributing factor is PO/ordering clarity or yard/stock handling.
Clarify PO details for cable length on future orders; require supplier confirmation and implement yard check before dispatch to site.
Pending confirmation of yard check and supplier replacement delivery.
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| From | To | Changed At | By | Note |
|---|---|---|---|---|
| Initial | In Review | 2026-05-05 21:11:19 | management review | Transcript summary: RW Brickworks: pumps ordered with 20m cable but supplied with 10m. Supplier notified and sending cables; team to check yard and confirm if longer cables were obtained prior to site attendance; system to review PO clarity. Supplier notified; action assigned to check yard records and contact site lead; system requested to review PO clarity. Root cause check: partial - Immediate supplier error is clear, but underlying process (PO clarity or yard handling) requires follow-up investigation. |
| - | Initial | 2026-02-13 08:55:07 | system migration | Migrated from retired system issues flow (#11) |