NCL-2026-0093

Summary

Problem

From: invoiceresolution@thameswater.co.uk <invoiceresolution@thameswater.co.uk> Sent: 11 May 2026 11:41 To: Enquiries <info@hec.co.uk> Subject: Incorrect Legal Entity Address Invoice Number: 37957 Invoice Date: 10.05.2026 The above invoice is unable to be processed as it is not addressed to the correct Legal Entity. Please refer to the purchase order sent to your company which will show our Legal Entity that must be shown on your invoice. Once you have the relevant information, please amend your invoice and re-submit for payment to either the email address or postal address below ensuring that the invoice also: • Shows the VAT Rate if VAT is charged • Complies with HMRC requirements (http://www.hmrc.gov.uk/vat/managing/charging/vat-invoices.htm) • Clearly shows the valid purchase order number i.e. 4XXXXXXXXX which has not been partially or fully used to pay other invoices Please ensure that all of the above information is shown on your invoice as without it we are unfortunately unable to process the invoice on our system and therefore it will returned to your company again, unprocessed

Investigation And Action

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